Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how Ruisi Real Estate collects, uses, stores, discloses, protects and destroys personal information.

For the purpose of this Privacy Policy, “Ruisi Real Estate”, “we”, “our” and “us” refers to Ruisi Real Estate and its related business entities operating the website located at www.ruisi.com.au.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, applicable real estate legislation, tenancy legislation and other relevant laws.

1. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include information such as your name, address, telephone number, email address, identification details, property details, tenancy information, employment details, financial information, offer details, inspection attendance details and records of communication with us.

2. What personal information do we collect?

The type of personal information we collect depends on your relationship with us.

If you are a current or prospective vendor, purchaser, landlord, property owner, website user or person making an enquiry, we may collect:

• your name;
• address;
• telephone number;
• email address;
• driver licence or identification details, where required;
• current property ownership and title details;
• details about properties owned, sold, leased, purchased or enquired about by you;
• desired property ownership, purchase or leasing requirements;
• inspection attendance details;
• offer and negotiation details;
• communication records, including emails, SMS, phone notes and enquiry records; and
• information you provide through our website, property portals, social media, phone, email or in person.

If you are a current or prospective tenant, we may also collect:

• your name;
• address;
• telephone number;
• email address;
• driver licence or identification details, where required;
• employment details, including employment status, employer, income and length of employment;
• other sources of income;
• rental history;
• personal, rental, employment and financial referees;
• information required to assess a rental application; and
• information required to manage a tenancy.

We will only collect personal information that is reasonably necessary for our business activities, real estate services, property management services, legal obligations or other purposes disclosed to you at the time of collection.

3. Minimised data collection

Ruisi Real Estate takes reasonable steps to avoid collecting unnecessary, excessive or intrusive personal information.

We will not request personal information that is not reasonably required for the relevant purpose. For example, we will not seek unnecessary details such as irrelevant physical descriptions, relationship status, unnecessary social media history or excessive financial documents where they are not reasonably required.

For tenancy applications, we aim to collect only the information reasonably required to assess the application and comply with legal and regulatory obligations.

4. How do we collect personal information?

We may collect personal information directly from you when you:

• contact us by phone, email, SMS, social media or through our website;
• submit an enquiry form;
• attend an open home, private inspection, appraisal, auction or appointment;
• register your interest in a property;
• make an offer to purchase or lease a property;
• apply for a rental property;
• enter into an agency agreement, sales contract, lease or property management arrangement;
• provide information to us during a sales, leasing or property management process; or
• subscribe to our property alerts, newsletters, marketing or database communications.

We may also collect personal information from third parties, including:

• real estate portals and listing websites;
• public databases and property databases;
• Australia Post databases;
• land titles and property ownership databases;
• tenancy application platforms;
• tenant checking or credit checking agencies, where authorised;
• solicitors and conveyancers;
• brokers and financial institutions;
• referees nominated by you;
• landlords, vendors, buyers and tenants;
• tradespeople, contractors and service providers;
• social media platforms;
• referrals and recommendations from existing clients; and
• publicly available sources.

5. In-person collection at open homes and inspections

Ruisi Real Estate may collect personal information from people attending open homes, private inspections and auctions.

This may include your name, phone number, email address, property interest, buying or leasing requirements and inspection feedback.

We collect this information for purposes including property security, vendor and landlord reporting, buyer or tenant follow-up, campaign management, compliance obligations, safety, and to assist with real estate services.

Where paper registers are used, we take reasonable steps to keep those registers secure and to prevent other attendees from viewing, photographing or accessing the personal information of others.

Where digital registration systems are used, information is stored within secure systems used by Ruisi Real Estate or its authorised service providers.

If you do not provide the information reasonably required to attend an inspection, we may be unable to provide access to the property.

6. Why do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information for purposes including:

• providing real estate sales, leasing and property management services;
• responding to enquiries;
• arranging appraisals, inspections, open homes, auctions and appointments;
• marketing properties for sale or lease;
• communicating with vendors, buyers, landlords, tenants and applicants;
• preparing agency agreements, sales advices, lease documents and related real estate paperwork;
• processing offers, negotiations and rental applications;
• conducting buyer, seller, landlord and tenant follow-up;
• preparing vendor reports and campaign feedback;
• managing repairs, maintenance, routine inspections, arrears, rent reviews, lease renewals and tenancy matters;
• verifying identity where required;
• complying with local, state and federal laws and regulations;
• maintaining internal records and contact details;
• conducting business administration, planning, quality control, research and service improvement;
• dealing with complaints, disputes, legal claims and regulatory matters;
• sending marketing communications where permitted; and
• any other purpose disclosed to you at the time your information is collected.

We will not use or disclose your personal information for a purpose unrelated to the purpose for which it was collected unless you have consented, you would reasonably expect us to do so, or we are otherwise permitted or required by law.

7. Direct marketing

Ruisi Real Estate may send you direct marketing communications about properties, market updates, appraisal opportunities, agency news, services, events or information we believe may be of interest to you.

These communications may be sent by email, SMS, telephone, mail, social media or other digital channels.

Where required, we will obtain your consent before sending direct marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe function where available or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you about matters directly related to a current service, transaction, tenancy, enquiry, appointment, legal obligation or property matter.

8. Disclosure of personal information

We may disclose personal information to:

• our employees, contractors and authorised representatives;
• vendors, buyers, landlords, tenants and rental applicants;
• solicitors, conveyancers, brokers and financial institutions;
• tradespeople, contractors, photographers, videographers, floor plan providers, stylists, auctioneers and property campaign suppliers;
• real estate portals and advertising platforms;
• CRM, property management, auction, document signing, email, SMS, marketing and cloud software providers;
• tenant checking or credit checking agencies, where authorised;
• National Tenancy Databases, where permitted by law;
• insurers, accountants, lawyers, auditors and professional advisers;
• government agencies, regulators, courts, tribunals, law enforcement bodies and statutory authorities where required or permitted by law; and
• other parties where you have consented or where disclosure is authorised by law.

Ruisi Real Estate does not sell your personal information to other organisations.

9. Tenant application information

Ruisi Real Estate recognises that rental application information can be sensitive and must be handled carefully.

We only collect information reasonably required to assess a rental application, verify identity, assess suitability, contact referees, meet legal obligations and manage tenancy-related processes.

Information provided by unsuccessful rental applicants will not be kept longer than reasonably necessary. Where the information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

10. Automated decision-making and AI tools

Ruisi Real Estate does not currently use automated decision-making tools to make final decisions about individuals without human involvement.

This means we do not currently use AI tools to automatically approve or reject tenancy applications, automatically decide rent increases, or make final decisions about maintenance prioritisation without human review.

If Ruisi Real Estate begins using automated decision-making tools in the future, we will update this Privacy Policy and take reasonable steps to inform affected individuals about how those tools are used.

11. AI-generated or digitally altered property images

Ruisi Real Estate is committed to presenting property advertising in a clear and accurate manner.

Where AI-generated, digitally altered or virtually enhanced images are used in property advertising, Ruisi Real Estate will take reasonable steps to ensure that such images are not misleading and that any required disclosures are made in accordance with applicable law and platform requirements.

12. Website, cookies and analytics

This Privacy Policy applies to our website at www.ruisi.com.au.

When you access our website, we may use cookies, analytics tools, pixels and similar technologies to collect information about your visit, including your browser type, device information, IP address, pages viewed, time spent on the website and how you interacted with the website.

Cookies help us improve website performance, understand visitor behaviour, support advertising and provide a better user experience.

You can adjust your browser settings to refuse or limit cookies. However, some parts of the website may not function properly if cookies are disabled.

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites. Third-party websites are responsible for informing you about their own privacy practices.

13. Overseas disclosure and cloud-based services

Ruisi Real Estate uses technology, software, cloud storage, CRM, property management, email, SMS, marketing, website hosting and other service providers to operate its business.

Some of these providers may store, process or access personal information outside Australia, or may use servers or support teams located outside Australia.

Where personal information is disclosed to or accessed by overseas recipients, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements, unless an exception applies.

Ruisi Real Estate remains committed to taking reasonable steps to protect personal information handled by our third-party service providers.

14. Security of personal information

Ruisi Real Estate takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• secure digital systems;
• password protection;
• access controls;
• staff training;
• secure storage of documents;
• restricted access to personal information;
• secure destruction procedures;
• due diligence on third-party service providers; and
• data breach response procedures.

No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

15. Destruction and de-identification

If personal information is no longer required for the purpose for which it was collected, and we are not legally required or permitted to retain it, Ruisi Real Estate will take reasonable steps to destroy or permanently de-identify the information.

Destroying information means taking reasonable steps to make it irretrievable.

De-identifying information means removing or altering information so that the identity of the individual can no longer reasonably be ascertained.

16. Data breaches

Ruisi Real Estate has a Data Breach Response Plan to assist the agency in responding to suspected or actual data breaches.

A data breach may occur if personal information is lost, accessed without authorisation, disclosed without authorisation, stolen, hacked, mistakenly sent to the wrong person or otherwise compromised.

If a data breach occurs, Ruisi Real Estate will take reasonable steps to contain the breach, assess the impact, identify the information affected, reduce the risk of harm and determine whether notification is required.

Where required by law, Ruisi Real Estate will notify affected individuals and the Office of the Australian Information Commissioner.

17. Accessing your personal information

You may request access to the personal information Ruisi Real Estate holds about you by contacting us.

We will respond to your request within a reasonable period.

We will not charge you for making a request to access your personal information. However, where permitted by law, we may charge a reasonable fee for providing access, including costs associated with locating, preparing, reproducing or sending the information.

There may be circumstances where we cannot provide access to some or all of the information requested, including where access would:

• create a serious threat to life, health or safety;
• unreasonably impact the privacy of another person;
• be frivolous or vexatious;
• be unlawful;
• prejudice an investigation or enforcement activity; or
• be refused for another reason permitted by law.

If we refuse access, we will provide reasons in writing where required.

18. Correcting your personal information

If you believe the personal information we hold about you is incorrect, incomplete, inaccurate, out of date, irrelevant or misleading, you may request that we correct it.

Ruisi Real Estate will take reasonable steps to correct the information where appropriate.

If we do not agree to correct the information, you may request that we attach a statement to the information noting that you believe it is incorrect, incomplete, inaccurate, out of date, irrelevant or misleading.

19. What happens if you do not provide personal information?

If you do not provide personal information requested by Ruisi Real Estate, we may be unable to:

• provide services to you;
• respond to your enquiry;
• allow access to a property inspection;
• assess a purchase or rental enquiry;
• process a tenancy application;
• manage a property, tenancy, sale or lease;
• contact you about properties or services; or
• comply with our legal obligations.

20. Privacy complaints

If you have a complaint or concern about how Ruisi Real Estate has handled your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

Ruisi Real Estate
Email: office@ruisi.com.au
Phone: 02 9725 1445
Address: Shop 1E/1183-1185 The Horsley Drive, Wetherill Park NSW 2164

We will do our best to resolve your complaint within 30 days.

If we are unable to resolve your complaint, or you are unhappy with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

21. Further information

Sam and Natalie Ruisi can assist with enquiries about the personal information Ruisi Real Estate holds about you.

Please contact us at office@ruisi.com.au.

22. Changes to this Privacy Policy

Ruisi Real Estate may review and update this Privacy Policy from time to time to reflect changes in legislation, technology, business operations, data practices and regulatory guidance.

The updated version will be published on our website.

By continuing to use our website or services after this Privacy Policy is updated, you acknowledge the updated Privacy Policy.